UndeadStar -- I wonder if that's what happened to me. A returned product (screen) was "officially lost" for a while before being found and refunded. Maybe it would have remained "lost" if I didn't communicate?
NudeRaider -- PSA: ASUS apparently decided their RMA department needs to "become profitable" and for a while now outright tries to scam customers. They were called out on it a year ago, promised to change, but didn't. https://www.youtube.com/watch?v=7pMrssIrKcY so my recommendation: Stop buying ASUS, and if you already have and need something RMA'd, make sure to not let them bully you into paying.