Initial Question/Comment: Products
5:25:14 PM SystemSystem
Julie has joined this session!
5:25:14 PM SystemSystem
Connected with Julie
5:25:14 PM SystemSystem
Hello my name is Julie. How may I help you today?
5:25:41 PM CustomerMichael
Hi. I ordered a xbox 360 game and instead, got it's PC version.
5:26:06 PM AgentJulie
Let me look into this for you. One moment please . . .
5:26:39 PM AgentJulie
Thank you for your patience.
5:26:54 PM AgentJulie
Can you please confirm the item #?
5:27:06 PM CustomerMichael
N82E16874103052
5:28:54 PM AgentJulie
One moment please.
5:30:39 PM AgentJulie
Thank you for your patience.
5:30:54 PM AgentJulie
Would you like this item refunded or replaced?
5:31:41 PM CustomerMichael
it wouldn't be possible to replace it with the 360 version since the item is now deactivated, right?
5:33:23 PM AgentJulie
I apologize, yes.
5:34:24 PM AgentJulie
I will refund you for this item. in addition you may keep the item you have at no charge.
5:34:34 PM CustomerMichael
Eh, thank you.
5:35:24 PM AgentJulie
We apologize for any inconvenience.
5:36:07 PM CustomerMichael
bye
None.